Are you one of the big businesses that rely on Oracle’s software support package? Perhaps you’ve been relying on it for a long time, and that’s ok. Paying top dollar for a comprehensive software maintenance support package was the norm. After all, we understand that organisations don’t and shouldn’t need to jeopardise their Oracle software investment. Oracle is a world-leading software provider, but is their support justifying the needs of organisations? And does your support package mean that you are fully covered?
Not necessarily.
Spinnaker Support’s Vice President and General Manager from EMEA, Martin Biggs, has given his thoughts to the TopBusinessTech on the challenge organisations face when it comes to the support offered by Oracle.
Up to 80% of organisations in industries that include utilities, energy, retail and banking, are subscribed to Oracle Sustaining Support, where support is limited. C-level executives, particularly CIOs, are often in the dark when it comes to the detail of their Oracle deployments. So, is it Oracle’s way or the highway? Should organisations keep toeing the ad-hoc support line or get jostled into an upgrade? Is there a viable alternative?
There is. Third-party support is a first-rate alternative that delivers an average of 62% cost savings accompanied by comprehensive support delivered by highly skilled senior engineers.